Touch ID

An iPhone 6s story

My wife Anne and I have had iPhone 5s’ for a few years and we decided it was time to update our iPhones. We’ve been looking at the iPhone 6 and 6 Plus at the Grand Central Apple store on trips to New York and have discussed the idea of a bigger iPhone to aid in readability and usability.

So, when Apple opened pre-orders on the iPhone 6s I ordered two iPhone 6s Plus’ for us. The day after I placed the orders, I changed mine to an iPhone 6s (non plus). More on why I did this below.

Given that we don’t want to upgrade our iPhones each year I didn’t see the advantage of using Apple’s iPhone Upgrade Program so I bit the bullet and bought both iPhones outright from Apple directly. Frankly, I don’t think Apple has made clear whether there is any advantage in using their upgrade program if one plans to keep one’s iPhone longer than a year.

More on the new iPhones after some back story.

Bigger Screen?

Every now and then while hiking I meet up with one of the Berkshire AMC ridge runners, Dennis. Dennis has a large Samsung smart phone and in watching him use both maps and a variety of apps in the field, it occurred to me that for mapping, a larger phone would be useful.

Over the many years I’ve been hiking on the Appalachian Trail I’ve seen many thru hikers who have a variety of smart phones and a few who have cellular iPad minis which they use to look at maps, communicate with their families, post to weblogs and watch Netflix streaming movies in tents on rainy days. This is an incredible use of the iPad and it’s gotten me thinking about how to balance portability with a larger screen. Yes, one could use a smartphone to do these things but the larger screen on the iPad (mini or Air) makes them much easier. When I was thinking about this, the idea of tethering a wifi iPad to a cellular iPhone wasn’t in the cards for me as I had an unlimited data plan with AT&T.

A few weeks ago I was in the passenger seat driving into New York on a rainy afternoon. I was using Apple Maps on my iPhone 5s to see where the traffic was so we could choose our route to avoid it. It was amazing and it worked extremely well and while I could never have done this while driving, it was easy to both look ahead and provide navigation help to my friend Jimmy who was driving.

I was doing a considerable amount of multi-touch zooming on the small 5s screen and I had the realization that a larger screen would allow me to see more without so much close-in zooming. That could have been the Plus size iPhone or a cellular iPad mini or Air 2. Or, an iPad tethered to an iPhone.

Tethering

I knew there was the capacity to tether another device to the iPhone (called “personal hotspot”) but my A&T plan, grandfathered from my first iPhone, had unlimited data which did not allow tethering to be turned on (too much data for unlimited).

A few days after the New York Apple Maps experience I was having a conversation with my friend Steve who’s been using Apple products for as long as I have (1984) and who’s personal use of Apple products is much like mine. I always enjoy talking with Steve, we connect on many levels and he told me something about his family’s use of iPhones that changed the way I was thinking about this stuff.

He too had unlimited data with AT&T grandfathered from his first iPhone but decided to change his family plan to a 15GB Next plan with AT&T. He found out that even after that change, he never touched the 15GB data limit and that’s with his daughter watching Netflix streaming movies on her iPad tethered to her iPhone (spotty wifi in her college dorm room).

Most of us probably don’t look closely at our data usage on our phones but this conversation pushed me to take a look.

Anne and I both use our phones all the time but had never used more than 512MB (1/2 GB) of data combined in a month in all the time we’ve been using iPhones. This was a huge revelation and I feel a bit sheepish admitting it because I’ve been protecting this unlimited data plan for years (and paying for it).

So, I immediately changed our AT&T plan to a 15GB Next plan saving us about $50 a month. I probably could have gone down to 5GB but I’ll try this for a year and see what happens.

Once I made that change in our plan I could immediately turn on Personal Hotspot in Settings on my iPhone 5s.

Before I get into how easy all of this was I should say that for a while now, I’ve been on the fence about buying a cellular iPad mini to use as a bigger device for the situations I described above but I never did it.

A few days after talking with Steve I found myself with the same friend (Jimmy) on our way to New York again but this time on the train. I brought my iPhone 5s, my iPad Air 2 and turned on personal hotspot on the 5s on the train. I set a password and connected to the iPhone with the iPad. The entire process was incredibly easy.

I then put the iPhone aside and used the iPad all the way to New York for doing all of the things I’d be doing with it at home which I find difficult to do on the small iPhone screen.

I did this again on my way home on the train, this time plugging my iPhone 5s into a Jackery battery as it was getting low. Amazingly, it was both my wifi router and was able to get fully charged at the same time.

So, why did I change my order from an iPhone 6s Plus to an iPhone 6s? Because I knew I could tether my iPad for the times I need a bigger screen and this way I can have the convenience of the smaller phone.

I’m still considering an iPad mini for hiking and as a smaller big screen but it will not be cellular now that I know how easy it is to tether the iPad (or a Mac) to my iPhone.

iPhone 6s

Let me say this up front: the iPhone 6s is absolutely incredible. Using it reminds me of how great the SE/30 felt after earlier iterations of the Mac: it takes all of one’s familiar actions and, instead of waiting for the tool to catch up, the tool is with you all the way. In a word, the iPhone 6s is extremely fast and not just at launching apps, it’s fast at everything.

We had iOS 9 running on our iPhone 5s’ before we got the iPhone 6s’ so we were familiar with a few of the new features, like improved maps and the migration of “Passbook” to “Wallet” and many more. Still, iOS 9.0.2 running on the iPhone 6s is a different animal; the speed of the phone makes old and new features feel more natural, more in sync with one’s actions, especially if one normally works ahead of the iPhone.

One thing that bothered me about the 5s when I first got it was Touch ID. It just did not work well for me. I thought it was my old, beat up thumbs but in fact, as iOS got updated Touch ID improved in its ease of use and for the past year my 5s was recognizing my thumb print and opening almost every time on first try.

On the iPhone 6s Touch ID is completely revamped and works quickly, accurately, and does not get in the way. I’m pretty sure Apple changed the mechanism from the ground up and it shows. Brilliant.

Siri is becoming a seriously useful tool now and “Hey Siri” takes it to an entirely new level. “Hey Siri” is a new feature that allows you to train Siri to your voice so it won’t be triggered with someone else’s voice or by ambient sound. Siri, and dictation are a lot more accurate now and extremely fast. And, I’ve used Siri on cellular with one bar of service and it’s just as fast and accurate. This was never true before.

All of the radios and antennas are improved which means better reception all the way around which also helps speed. We have one or two bars of AT&T cellular coverage in our house so many years ago we bought an AT&T MicroCell which gives us excellent reception anywhere in the house. For some reason the MicroCell did not pick up the new iPhones and calling AT&T got me the all too typical response: it’s Apple’s fault, you’ll have to wait for iOS 9.1 to fix it.

Somehow, last week, with no upgrade to iOS 9.1 in sight, the MicroCell magically started picking up for Anne’s iPhone 6s Plus, then my iPhone 6s. Guess AT&T got some complaints and fixed things.

I haven’t used 3D Touch all that much yet although I can see its potential. For the most part I’m using my new iPhone the way I used my old one and it’s a pleasure in every way. Anne feels the same way about her new iPhone 6s Plus. It’s taking her some time to get used to the larger form factor but she’s enjoying being able to read books on it and use it for more of the things she used to use her iPad for. I remain glad I did not go for the bigger iPhone.

Migration Issues

Before getting the iPhone 6s and 6s Plus both Anne and I went through our iPhone 5s’ and did some house cleaning, getting rid of unused apps, making sure that everything we had on our iPhones was up to date and working well.

We both use iTunes on our respective Macs to back up and sync our iPhones and both of us backed up our iPhone 5s’ a few times prior to the arrival of the new iPhones.

One thing that we weren’t doing that I started doing on both machines is encrypting backups on iTunes. Turning on “encrypt backups” means that the stored backups of our phones on our Macs cannot be opened without a password (which gets set during the first encrypted backup). The other thing encrypted backups do is back up more passwords and settings than non-encrypted backups do which means restoring from an encrypted backup is potentially less work logging into various accounts people usually have set up on their iPhones. This is an important detail given what happened to me a bit later.

We both did one last (encrypted) backup before starting up the new iPhones and restoring our data onto them. I got the restore started on my iPhone 6s and then started working on Anne’s 6s Plus. She has a lot of books in her iBooks library and it took some doing to get them all synced correctly. I don’t know where the bugs, are, iTunes or iBooks or both but there were some small bumps in getting her new iPhone set up and fully synced with her books.

Once my iPhone 6s was finished I started it up and got through the various welcome screens and started poking around to see how things worked. All was well until I opened Wallet. I had an Apple Store gift card in Passbook/Wallet and was about to fly to LA and so, had a United boarding pass sent over from the United App (which is a piece of crap but that’s another story).

When I opened Wallet the Apple gift card and boarding pass were there, but they were over-sized, like they thought they were running on a bigger screen. I couldn’t get to the edges of them and to the “i” button to interact with the back end of them. I quit the app, ran it again, restarted the iPhone but Wallet was messed up. I did manage to add a credit card to Apple Pay and got email confirmation from my bank but had no occasion to use it and was sort of scared to given the fact that Wallet was broken.

My iPhone 6s was running fine except for this but it bothered me because I use Wallet a lot for travel and was looking forward to using Apple Pay on the new iPhone.

Even though the old iPhone 5s wasn’t working as a cell phone anymore (the SIM was deactivated when I got the new iPhone 6s started up) I could still run the 5s and check out its Wallet. It’s Wallet looked and worked fine with the same cards in it. No Apple Pay but all other cards looked fine.

So, this problem was either something wrong with the encrypted backup with iTunes or with the iPhone 6s.

I called AppleCare and got a very nice support rep named Tod on the phone. Sometimes you can tell right away that a support person is going to be good and I knew that Tod was knowledgeable, personable, and would probably help me get to the bottom of this issue.

We went through re-syncing the 5s and then I erased all the data on the 6s but before I restored the backed up data, I started up the iPhone 6s as a new iPhone so I could get to the home screen and run Wallet to see if it looked weird before I restored my 5s data onto it. In fact, Wallet looked fine. That meant that my 5s data was corrupted in some way.

Given that everything else worked fine, I restored the 5s data again and got the 6s working with a broken Wallet. I told Todd I was off to LA and would continue to work on this there, he said to call him back if I figured anything out or we needed to swap for another new iPhone. He gave me his number and extension (unusual for a support person) and was sensitive to the fact that I didn’t want to have to explain all of this from scratch to another person.

I flew off to LA, the broken Wallet in fact did work to get me through checking in (the barcode showed and that’s what counts). On the flight I decided that in LA I’d do a clean install, leaving the 5s image out of it and just build up my app collection from scratch. It took some time but in fact I did just that in LA and while it’s not a lot of fun, a clean install isn’t a bad thing to do from time to time.

Wallet was fine, my boarding pass looked fine as did my Apple gift card. But, there was a new problem: Apple Pay would not allow me to add a card. So, either Wallet was still broken like it was, or it was broken in a new way.

Other than that, the iPhone was working fine and I continued to work with it under the assumption that the problems I was having were either corrupted data (now fixed), or cloud-based and that I’d be able to fix them at some point.

When I got home to Connecticut I found a message from Todd on our land line asking me how things were going. Again, this was above and beyond and it made me feel good to know I was on a list somewhere.

I called him up and described what I’d done. He told me that in fact, a clean install was on his list of things for me to do but it’s enough work so it was a last resort. He was glad I’d done it.

I described the Apple Pay issue and we discussed the various pieces of Apple Pay. He asked me to call my credit card’s bank to see if they could see a problem on their end.

I got a great person at Chase who listened carefully, checked my account and saw that Apple Pay was in fact hooked up to my iPhone. I asked her to delete the connection so that I’d be able to try it again from scratch. She did it, saying to call her back personally if I ran into problems. Another great support person.

This did not solve the problem, Apple Pay would not accept any credit cards at all. So, I called Tod back and he had talked with an engineer in his building who had heard of this issue.

Todd told me to delete my credit card associated with iCloud, log out of iCloud, then log back in and put the card back in. I did this and then went to wallet and lo and behold, the problem was fixed and I set up Apple Pay.

Todd logged this as a potential problem, asked me if there was anything else I needed and we hung up. Case closed.

My iPhone has continued to work perfectly although I’ve not had occasion to use Apple Pay to buy something yet. I have confidence that when I do, it will work flawlessly.

Epilogue

The iPhone 6s is a work of art and hits the sweet spot of what a smartphone should be. I’m prone to hyperbole but I’ll say it: the iPhone 6s is by far the best iPhone I’ve ever used. If you’re on the fence about upgrading don’t be, this iPhone is incredible.

That said, iTunes, migration bug or not, is not a work of art and it needs the same amount of attention that the iPhone is getting. I hate to think that Apple is avoiding making iTunes great to push people to use iCloud to back up their phones. I prefer to back up to my computer, which is always backed up.

What I’ve learned in the past few weeks is that I was protecting my old AT&T unlimited data plan for no reason, that tethering is fantastic and extremely useful, that Apple has continued to improve the iPhone significantly, and that some support people can take the sting out of the inevitable bumps in the road.

Touch ID Fade

Apple preparing software update to enhance functionality of iPhone 5s Touch ID

While initial reviews of Touch ID generally praised the “single touch” system for being easy to set up and consistently accurate, a number of users have reported what is being called “AuthenTec Fade,” or intermittent recognition failures that begin to occur months after first configuring one’s prints.

I first posted on Touch ID here: Out of Touch ID, and here: Touch ID. I thought I fixed the problem with my last post but in fact, Touch ID on my iPhone 5S has faded to not working consistently.

Needless to say, I’m looking forward to this update and I’m glad Apple has finally acknowledged this problem.

[via Zapong]

Touch ID

In December of last year I posted here on my experiences with Touch ID, the fingerprint recognition system built into the home button on the iPhone 5S: Out of Touch ID.

Since then I’ve tried every solution I could find short of getting a new iPhone. I finally just gave up. The iPhone 5S is a great tool, with or without Touch ID working but it’s always bugged me that I could not make it work and when I did, it seemed to degrade almost immediately.

And, my wife has had the same experience as have numerous friends with this iPhone.

Today I decided to call Apple to see if there was something to be done about this. I got a very nice woman who went through various questions with me. I was concerned that maybe fingers other than the thumb might produce better accuracy and my 62 year old ex-climber current chainsaw operator fingers are not in the best of shape. Some of the things she said I knew but it was nice to hear her list anyway.

1. You can train any finger, thumbs included

2. Age and condition of fingers should not be a factor

3. Multiple trains on a single finger will improve accuracy

4. A complete reset and restore of the iPhone can help. Not just syncing but backing up to iTunes, erasing the iPhone, and restoring it with a fresh install of iOS.

I just did #4 which I’d not tried before and retrained two fingers (thumb and pointer on my left hand) and so far it’s working well, better in fact than it ever has before. We’ll see if it continues to work well. I’m hopeful. I’ll do same to my wife’s iPhone tomorrow as she’s had a rough time of it too.

For anyone who’s given up on this, try a complete software restore, it just might help.

Here’s some more help at iMore: Touch ID not working for you? Here’s a fix!. I just did this and it helped even more.

Out of Touch ID

Touch ID is Apple’s fingerprint recognition technology on the iPhone 5S that allows one to train the home button to learn one’s unique fingerprint(s) so as to unlock the phone by touch rather than passcode. Very slick idea and a great selling point on the iPhone 5S.

Here’s a post on Apple’s Touch ID on the iPhone 5S that is exactly my experience:

Dr. Drang on Touch ID

1. Train it according to spec. To be sure, multiple times on a single finger plus other fingers.

2. Works like a charm a few times.

3. Degrades over time and in a day is almost worthless.

This has been my experience since day one with Touch ID, my wife’s as well. I’ve tossed out all my saved fingers dozens of times and retrained, etc. Works, then degrades. And, I have iCloud Keychain turned on so I can’t leave my iPhone unlocked (well, I can but that would be asking for trouble).

I have little doubt that we’re not alone in experiencing this but others seem to have a much better experience with it. So, either some people have finger prints that cause problems for Touch ID or some iPhones have Touch ID systems that are different from others.

Don’t take this the wrong way: I love the iPhone 5S and I’d have bought it without Touch ID: it’s fast, it has great connectivity, and it’s one slick device. But, Touch ID is one of the technologies Apple is bragging about with this product and at least for me, my wife, and Dr. Drang, it’s not reliable at all.