Let me preface this by saying I love the Netflix service and have for years. Even with the price increase it’s worthwhile and both the DVD rental part of it and the streaming part of it work like clockwork for me. However, I was really put off by their recent failed attempt to split the company in two and rename the DVD rental service “Qwikster.” Reed Hastings has done a terrible job of supporting a loyal but dwindling subscriber base and in many ways, he’s taken us for granted.
“We reserve the right to terminate or restrict your use of our service, without notice, for any or no reason whatsoever.”
“From time to time, we test various aspects of our service, including our website, user interfaces, service levels, plans, promotions, features, availability of movies &TV shows, delivery, and pricing, and we reserve the right to include you in or exclude you from these tests without notice.”
No doubt every terms of service has things in it like this but one would think that Netflix would notify users of its service that things are changing, or that those users are being included in a test of a new user interface, or, god forbid, that their account is being suspended. This says they can cancel my account for any reason they want at any time and not tell me why.
The irony is if you call Netflix with a problem they’re incredibly friendly and helpful, I’ve never had issues with the people who work the phones or with sending back a damaged DVD.
This sounds like it was written by the same person who came up with the Qwikster idea.