Canon has released a firmware update for its popular Canon PowerShot S100 compact camera.
As a Canon DSLR user I’m not unfamiliar with updating firmware and I went to their site (which has been and remains awful), chose my operating system from their pull down menu (Mac OS X v. 10.7) and downloaded both a folder full of PDF instructions in various languages and a zipped file that contained the firmware update.
I noticed that the zipped file was called pss100-v1010-win.zip which gave me pause but I’d chosen my OS from the pull down so I figured someone had forgotten to rename the file.
I went through the motions to install the update but could not get my camera to recognize it. I tried this four times with no luck. I emailed Canon telling them about this problem and got an email back telling me that the firmware update won’t be available for Mac OS until Mid-March.
1. The site made no mention of this as it should have. It does now although still allows choosing Mac OS and downloading the win.zip file which is stupid.
2. How hard is it to release the firmware update for all OS’s on the same day?
3. More to the point, how hard is it to make an installer for the Mac? My word, Canon has been in business selling cameras to Mac users for many years, why are they so slow to realize that a significant number of people who bought the S100 are Mac users?
The fact that Canon is still treating the Mac as an afterthought gives me pause in buying more Canon camera equipment. I’ve made a serious commitment to Canon but Canon has not made a serious commitment to me.
The good news is that this firmware update isn’t all that important to me; if we are to believe their release notes it’s all about HD video, not about still photography. The S100 remains a great camera but Canon as a company has fallen short.